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Here is What Our Satisfied Customers are saying ...
I couldn’t be happier with Rug Guys! They transformed my ugly, smelly rugs back to brand new. Professional and efficient service my rugs look amazing . Highly recommend their expertise for anyone in need of a rug makeover!
Such an easy experience! We got our 10×13 Feizy rug cleaned after being in our living room and it looks new. Coordinating pick up and drop off was quick and easy. Took about 3 weeks to get the rug cleaned and it was about $400 with taxes. We definitely recommend for rug cleaning.
Sam was very professional and explained their washing process and pricing very well! He quoted us and took our rug the same day and had it back with in the expected time frame. Our rug looks almost like new and smells so much better! They were even able to get the matting to look fluffy again. Would 1000% recommend them to anyone looking for a rug cleaning.
From the very first phone call RugGuys stands out. Very prompt, very efficient, amazing prices.Sam explained how they clean the rugs, and once again I can see the vibrant colors and patterns in my rugs. Went beyond my expectations..I also had Sam clean a room with wall-to-wall carpet. I thought it would take days to dry, but given the technique he uses, it was just a couple of hours.Mine was a small job, and not all companies do that. All I can say is, if you need your rugs, cleaned, look no further.
I can’t say enough good things about The Rug Guys! I was ready to throw out my beloved shag rug because of severe matting and discoloration from stains that I thought were beyond repair. Sam, the salesman who handled the entire process, was fantastic. He was professional, friendly, and walked me through every step, making sure I felt confident leaving my rug in their hands. The pickup and delivery were seamless!The results were incredible❣️The rug looks practically brand new! It’s soft, vibrant, and there’s no trace of the matting or discoloration that had me considering replacing it. The entire experience was great thanks to Sam and the Rug Guys team.If you have a rug you’re thinking of giving up on, don’t! Call The Rug Guys first and ask for Sam. Highly recommend! 👍🏽👍🏽
Many people are quick to complain but few will take the time to congratulate a company on excellent service. We were in need of getting an area rug cleaned and it was our good fortune that Sam took my call and explained their rug cleaning service in detail, explaining required remedies. He explained the free inspection and quote service along with the fact they pick up and return the rug once the cleaning is complete. He communicated when he would be in the area and scheduled the inspection. Sam was professional, answered questions, detailed the methods used to clean the rug to ensure I would be satisfied. He took the rug and provided an estimated date for the return. Sam contacted me when the rug was ready and advised me of when he was in the area. He arrived within the time frame he stated, and was excited to share the results with me. The difference was noticeable. He went over what they had done and even showed videos of the process. Wow!! Such quality work! I will recommend the RugGuys and especially Sam whenever the opportunity presents itself. Congratulations RugGuys for providing excellent customer service, having knowledgeable staff and delivering quality work!
Rug Guys did an incredible job with our hand-knotted wool rug!Upon arriving we understood we could trust Esam and the team – he showed his expertise and passion for rugs right away.Our rug was repaired and cleaned in about two weeks and we were highly impressed with the clear communication, high quality service and FANTASTIC customer service.The rug which we bought second-hand now looks like new. We’ll certainly recommend them to anyone in the Dallas/ Fort Worth area looking for a team who cares deeply about providing stellar rug repair and cleaning!
The Rug Guys cleaned four rugs of various sizes that we have at our small business which experience quite a bit of commercial traffic. After years of accumulating dust and dirt, the rugs had become quite dull, and we knew it was time for a deep clean.From the moment we called The Rug Guys, their customer service was outstanding. They came out just hours after our initial call to provide a quote, taking the time to thoroughly inspect each rug. We were impressed by their professionalism and attention to detail, cost effectiveness, and they were able to take the rugs with them the same day.It took about two weeks to get the rugs back, and we couldn’t be more pleased with the results! The rugs look significantly improved—almost like new again! Considering they hadn’t been cleaned in probably 10 years or more, the transformation is remarkable.We highly recommend The Rug Guys to anyone looking for quality rug cleaning and exceptional customer service. They made the entire process easy and stress-free, and we’re thrilled with how our rugs turned out!
